A Hyderabad-based advocate named BS Prasad has brought a legal claim against Apple for allegedly sending him ‘faulty’ iPhone. The campaigner, B S Prasad, who is working as the legal counsel for Telangana State Medical and Health department, has lodged a complaint against Apple in Hyderabad District Consumer Forum, accusing the firm of selling him a flawed iPhone. In the legal claim, BS Prasad demanded Rs. 1 lakh from the California-headquartered company for selling him iPhone 6 with defective structure.
As per the complained, on 24th March 2017, Mr. B S Prasad bought iPhone 6 from M/s Aptronix retail outlet, located in Himayatnagar, Hyderabad for Rs. 30, 700 and soon after, he found the phone to be malfunctioned and got automatically switched off. Moreover, he also detected the device to have contemptible and inconsistent reboot process. When Mr. B S Prasad approached Aptronix on this matter, he was recommended to sound out Banjara Hills-based official service centre of Apple.
As stated by the counsel for the petitioner K Jagadish in the court, when he brought this matter to Apple’s service centre staffs, they expressed their incapacity to recognise the issue and instead repaired it only. They officially admitted that the iPhone 6 he bought from M/s Aptronix store was a ‘faulty’ piece. But when he asked to replace it, they refused to change it with a new piece. Instead, the service centre staffs directed him to wait for minimum 15 days as they will send the device to Bengaluru for inspection.
However, disgruntled with the answers and services of Apple team, Prasad contacted Apple Customer Care support on 9th April 2017. The customer care executives of Apple instructed him few techniques to force boot the iPhone. They also asked him to reinstall iTunes. But unfortunately, no methods helped him and ultimately, customer care staffs instructed him to take the phone to a new service centre.
Displeased with the pretexts, Mr. Prasad finally slapped a legal notice on Apple’s face, its manufacturer as well as the associates on 19th April 2017 and dragged Apple to Hyderabad’s consumer forum court for being disastrous to resolve the issues with his iPhone 6. In the complaint, Mr. BS Prasad asked Apple to either replace the faulty one with a new one or provide him complete money back of Rs 30,700 with 24% interest. Moreover, he also sued Apple for compensating him a whopping amount of Rs 1 lakh for causing mental disturbance and loss of business for not having a properly working phone.
The Hyderabad district consumer forum (II) has issued legal notices to Apple Bangalore, Apple USA, and its Hyderabad agents. And surprisingly, after two days of the judicial announcement, Apple’s Moosarambagh-based service centre has certified the piece to be a faulty unit and agreed that it has to be replaced. Now the case is called a halt to 8th November for further hearing.